Whether you’re a new or existing customer, we’re here to give you the support you need to ensure you get the most suitable products and services available from Lucy Zodion. You should be able to find the answer to many of the questions you may have using the FAQs below. If you still require our assistance, we’re here to help and offer advice from Monday to Friday, 8:30 am – 5:00 pm.
If you’ve already bought a product from us or you’re an existing customer, our aftersales team will help to provide all the information you need to ensure your order enquiries are resolved. You should be able to find the answer to many of the questions you may have using the FAQs below. If you still require our assistance, we’re here to help and offer advice from Monday to Friday, 8:30 am – 5:00 pm.
Customer Support FAQs
Our Frequently Asked Questions (FAQs) will provide you with the answers to some of the most common questions we get asked by new and existing customers. To get the answer to a question listed in the FAQs, click to expand.
Looking for Technical Support?
We do not show product prices on the Lucy Zodion website. If you would like to enquire about a product, please contact our quotes team and provide a brief description of:
- Product Name
- Product Type
Please send this to email@example.com
If you placed your order less than 48 hours ago, please await an email from us. This will provide you with an estimated despatch date.
If you have not yet been sent your despatch date and you placed your order more than 48 hours ago, please contact us
We endeavour to ensure the products we supply and manufacture are built to the requirements and standards you expected from us. If you receive a product that doesn’t meet your expectations, please contact us
We hope that all our customers are happy with the products we supply to them, however, sometimes this may not be the case.
If you wish to return Lucy Zodion products, we have a dedicated Quality team who can help you, via the following process:
In the first instance you should contact us to report the issue. As soon as our Quality team are made aware of this they will contact you within 24 hours, to keep you informed about the next steps.
We endeavour to keep you updated at each and every step of the returns or quality management procedure. We will let you know when your return arrives at Lucy Zodion for assurance that it has reached us and that your RMA is in progress.
If you have any questions along the way, you can always get in touch with the team using the contact details provided on your returns note.
We offer a sampling service for a range of Lucy Zodion products, to help you choose the best solution for your project. Unfortunately, this service isn’t available for pillars and pre-wired solutions, but if you’d like to know more about how to order other product samples, please contact us.
Many Lucy Zodion products are manufactured to high standards, which makes them durable, with a long life-span. If you’re looking to replace a like-for-like product, but can’t find it on our website, it probably means that we’ve introduced a new and improved product in its place. Head over to our Technical Support pages to look for information that is specific to product groups.